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#Troubleshooting hp photosmart c5180 all in one printer install
#Troubleshooting hp photosmart c5180 all in one printer drivers
#Troubleshooting hp photosmart c5180 all in one printer update

Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only.

#Troubleshooting hp photosmart c5180 all in one printer update

Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

To perform a factory reset, refer to your printer's user manual or visit the HP support website for specific instructions. Keep in mind that this will erase any custom settings and configurations you have made.

Factory Reset: As a last resort, you can perform a factory reset on the printer.

Follow the prompts to clean the print head. Access the printer settings menu through the control panel or the printer software on your computer, and look for options related to print head maintenance or cleaning.

Clean Print Head: The error message could be related to a clogged or dirty print head.

Make sure there are no small bits of paper left inside the printer. Open the printer's access doors and remove any jammed paper carefully.

Clear Paper Jam: Check for any paper jams or obstructions in the printer.

Firmware updates can sometimes resolve software-related issues.

#Troubleshooting hp photosmart c5180 all in one printer install

Download and install any updates following the provided instructions.

#Troubleshooting hp photosmart c5180 all in one printer drivers

Look for firmware updates for your printer, if available. Download the latest drivers, firmware, and software for your HP Photosmart 6515 e-All-in-One Printer - B211a.This is HP’s official website that will help automatically detect and download the correct drivers free of cost for your HP Computing and Printing products for Windows and Mac operating system.

Update Firmware: Visit the HP support website and search for your printer model.

The printer should restart, and hopefully, the error message will be cleared. I did some research and found that for some printers the HP Solution Center may not work in Win10. I understand that you have an HP Photosmart C5180 All-in-One Printer and the HP Solution Center no longer works post Win10 updates. I came across your post and would like to help.

Reset Printer: Locate the reset button on your printer (usually on the back or side), press and hold it for about 10 seconds, and then release it. Thanks for reaching out to us on HP Support Forums.

Turn on the printer and check if the error message persists.

Power Cycle: Turn off the printer, unplug it from the power source, wait for about 60 seconds, and then plug it back in.

However, I can provide you with some general troubleshooting steps to try and resolve the issue. The error message you mentioned, "B87331D4," does not correspond to a specific error code for the HP Photosmart 6520 printer. Thank you for posting your query, I will be glad to help you.

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